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Shipping Information

 

VENUS S.A ships all over the European Union via the DHL service, free of charge.

When do we deliver?
Please note that we aim to dispatch all orders within 48 hours with the exception of sale periods where this may take up to 3-4 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Important information

  • All orders require a signature upon receipt.
  • We are unable to redirect orders once items have been dispatched.
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.


Insurance
VENUS S.A insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by VENUS S.A and transfer of responsibility in the same way.