Loading...

Return Policy


WITHDRAWAL
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

In order to perform your right of withdrawal, you need to fill in and sent us the special "return form" that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 30 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, VENUS S.A undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 3-5 working days, via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return to us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, VENUS S.A enables you to submit online any complaint by filling in the relevant contact form that you can find here.


RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money)



DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).

When returning an item, you need to fill in and send us the “return form” that you can find here within, the exclusive time-limit being fourteen (14) days.

All products returned to VENUS S.A’s storage room undergo meticulous quality control.

For your own convenience, it is recommended to check your order carefully upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.